Privacy Policy

This privacy policy governs the manner in which Yellow Brick Road Therapy Ltd uses, maintains and discloses information collected from clients using website www.ybrtherapy.co.uk. This privacy policy applies to the site and all products and services offered by Yellow Brick Road Therapy Ltd online, by telephone or within private practice.

I collect and hold some sensitive information from clients in a variety of ways including, but not limited to, filling in online forms, completing consultation documents, voice messages and note taking during telephone calls and therapy sessions.

I will collect personal identification information from clients only if they voluntarily submit such information to me. Clients can always refuse to supply personal identification information, though this may prevent them from fully benefitting from my services.

How I use collected information

Predominately I use this information to make contact with you. I also use the information to make assessments and record clinical notes. If applicable, I would use the information provided to contact relevant external individuals like your GP or emergency contact.

How I protect your information

This data is stored safely in compliance with GDPR and with the appropriate security safeguards set out by the British Association of Counselling and Psychotherapy (BACP). This includes physical, administrative and electronic security measures.

All personal information is coded to prevent any means of identifying client details to notes or recorded sessions. Your data is kept confidential and secure in a locked filing cabinet at my home and/or on a password protected PC or phone, in accordance with GDPR.

Sharing your personal information and confidentiality

Personal information will not be used or disclosed other than for purposes for which it is collected, except with the consent of the individual or as required by law. I have a duty to break confidentiality if there is the risk of harm to self and/or to others. I am also bound by law to disclose if you were to share anything around money laundering, terrorism, child protection or drug trafficking or If I were to receive a court order.

Third party websites

Clients may find content on my website that links to the sites of other third parties. I do not control these sites which have a link to mine and I am not responsible for how they collect, store or use information.